Pan Pacific Suzhou

We had a wonderful 3-night stay at Pan Pacific Suzhou and were thoroughly impressed by every aspect of our experience. From the moment we arrived, the service was warm and attentive. We were pleasantly surprised with a complimentary room upgrade to a suite, which made our stay even more special. The hotel’s exterior is beautifully styled like an ancient Chinese palace, offering a truly picturesque and culturally rich atmosphere. In contrast, the rooms are newly renovated with modern comforts, creating a perfect balance between tradition and luxury. One of the highlights is its proximity to the Pan Men Scenic Area—just a short walk away. It made sightseeing incredibly convenient and enjoyable. The breakfast buffet was excellent, with a wide variety of both local and international options to choose from each morning. Everything was fresh and delicious, catering well to different tastes. Overall, Pan Pacific Suzhou exceeded our expectations and offered a unique and comfortable stay. Highly recommended for anyone visiting Suzhou! We will definitely stay here again if we were to return.

I enjoyed a memorable 3-day, 2-night stay at Pan Pacific Suzhou at the family 2 bedrooms, and the experience was nothing short of extraordinary. From the hotel’s impeccable service to its exclusive free access to the Panmen Gate Scenic Area, every moment was unforgettable. Highlights of My Stay: ✔ Luxurious Comfort – The plush bedding, modern amenities, and spacious layout made it a true sanctuary after a day of exploration. ✔ Exclusive Access to Panmen Gate Scenic Area – The complimentary entry to this historic attraction was a fantastic perk! Walking through ancient city walls, canals, and lush gardens gave me a deep appreciation for Suzhou’s rich heritage—all just a short 3 minutes walk from our hotel lobby. ✔ Exceptional Dining Experiences – The breakfast buffet was a culinary delight, featuring both international favorites and local Suzhou specialties. ✔ Warm, Professional Service – Every staff member, from the concierge to the housekeeping team, was courteous, efficient, and genuinely hospitable. They provided excellent recommendations for sightseeing and ensured my stay was seamless. ✔ Prime Location & Stunning Facilities – Nestled along Jinji Lake, the hotel offered easy access to shopping, dining, and Suzhou’s top attractions. The infinity pool, spa, and fitness center added a luxurious touch to my stay. Final Thoughts: Pan Pacific Suzhou masterfully combines modern luxury with cultural immersion. The free access to Panmen Gate was a brilliant touch, making this stay even more special. Whether for business or leisure, this hotel delivers unmatched comfort, convenience, and hospitality. I wholeheartedly recommend it and look forward to returning soon

The staffs are very friendly, from the check-in to check-out. We had a number of requests which was attended to. Due to the smoke smell, we request the room to be changed. It was done without any hesitation . Staffs helped us with food and parcel delivery. The hotel have the traditional modern palace feel. Hotel are linked to Pan-gate, one of the attraction in the city. There is a shopping mall nearby the hotel too, 10-15minutes walk. Very satisfy with the breakfast buffet.

I liked my room with a balcony facing a nice view and those twin beds were so comfortable. We had our dinner at Hai Tien Lou, it's delicious with reasonable pricing. Last but not least, I would like to thank the 吳宮值班經理. My clumsiness left my phone in the room and I only found out in the midnight before asleep. He managed to go extra miles for me and delivered my phone to my hotel in Shanghai the next day. Your kindness and willingness to help are much appreciated. Thank you for everything:)

Almost everything was perfect except for the internet connection that was a real problem. If you go to this hotel on holidays, it's a really nice place, but if it's for work be prepared with the WiFi...