It was one of the best hotels I’ve ever stayed in; so luxurious. There was a separate bath and shower which is rare in China. The room was spacious, modern and clean with great facilities such as extra toothbrushes, dressing gowns and an iron. The grounds in and around the hotel were amazing. All staff were super helpful especially the front desk staff and the bell boys too! The hotel backs onto the Panmen Scenic Area which is truly magical and FREE! My family will only stay here from now on in Suzhou.
Scott
luty 2025
The staffs are very friendly, from the check-in to check-out. We had a number of requests which was attended to. Due to the smoke smell, we request the room to be changed. It was done without any hesitation . Staffs helped us with food and parcel delivery. The hotel have the traditional modern palace feel. Hotel are linked to Pan-gate, one of the attraction in the city. There is a shopping mall nearby the hotel too, 10-15minutes walk. Very satisfy with the breakfast buffet.
Yongye
marzec 2025
The real bonus staying in this hotel is the Panmen Garden connected to it. Take an early morning or late evening stroll, when there's no crowd, to truly enjoy its tranquility . When the Garden was lit up in the evening, the view was simply stunning. We could not finish exploring the Garden during our 2 days' stay there. There is a pagoda, a watch tower, an ancient city wall, and more, all within or connected with Panmen Garden. This is a good place to stay to quiet and calm one's soul. The breakfast was great too, with a good spread.
Seng
styczeń 2025
We highly recommend the hotel in Suzhou, 10 minutes walk to metro. But Didi is really cheap there. -The hotel style was very chinese which was great. -The garden near by was really nice to walk to during the day and also during the night, -We rented Hanfu dress for free for an hour which was also very nice. -Room was clean and comfortable, a little small tho -breakfast really nice and big but no halal food. -supermarket across the street
Moharam
lipiec 2024
I liked my room with a balcony facing a nice view and those twin beds were so comfortable. We had our dinner at Hai Tien Lou, it's delicious with reasonable pricing. Last but not least, I would like to thank the 吳宮值班經理. My clumsiness left my phone in the room and I only found out in the midnight before asleep. He managed to go extra miles for me and delivered my phone to my hotel in Shanghai the next day. Your kindness and willingness to help are much appreciated. Thank you for everything:)
Jac
listopad 2024
Almost everything was perfect except for the internet connection that was a real problem. If you go to this hotel on holidays, it's a really nice place, but if it's for work be prepared with the WiFi...
Stephane
luty 2024
It is more than a hotel. It is beautiful, comfortable, clean and convenient. This is a "must stay" hotel in Suzhou. Nice garden within the hotel, which is a tourist attraction. Free entry for guests. There is a shopping mall within walking distance (10 mins). There is a self laundry service next to room 1094 (free with detegent provided). You can do your laundry there (3 washing machines and 3 dryers).
Wilson
marzec 2025
I like the hotel itself has a 5A tourist spot, which allows you to just hike a bit in the early morning and evening freely from the hotel entrance. Localtion is fine, not in the city's center but close enough to every park/garden I meant to visit. Breakfast has various options including western and Chinese cusine. And the most important thing is the hotel does allow you to pay with Mater/visa card which doesn't happen so often in China.
Shuang
marzec 2025
The hotel is at the front of Pan Men, a sight seeing spot in Suzhou. And the guests stay in the hotel can enter Pan Men with unlimited access, which is a huge plus. The hotel itself is very nicely renovated with a beautiful touch of Chinese style furniture. Rooms are spacious. Bed is very comfortable. Shower is delightful.
Minjuan
listopad 2024
Excellent location. Hotel is located in a tourist attraction with Pan Men Garden in the backyard, free complimentary access for customers. Hotel is literally built on a castle wall. Taxi and Didi drivers can drive up, making it extremely convenient for pick ups and drop offs. Staff were extremely friendly and helpful. Honourable mention to the doorman Mr Ding who was very helpful and friendly to have a chat with. Hotel does provide a list of available activities to do if you are unsure what to do on those relaxing days off in Suzhou. Highly recommend booking a hotel room with breakfast included as breakfast is a pretty decent all-you-can-eat buffet.
George
grudzień 2023